898 views
New Reviewer
0 comments

Worst experience!!!! We bought our CR home in Buda, Texas. Customer service was great, up until my husband and I noticed some discrepancies with the home. When we'd come to see the home from time to time, the workers treated the surroundings of the home and inside of the home like a trash dump! Beer cans, food, water bottles etc all

Over the place! I get that it's a construction site but come on! It's about to be someone's home! Pick up after yourselves! The worst thing is to see your jacuzzi tub be used as a trash can and toilet. Came by the home and picked up the trash out of the tub to find my fingers wet smelled a funny odor from the trash, ended up being urine!!!!!! Somebody urinated in the tub! I was furious! Let the sales person know about it, and told her that it was unacceptable! When there are portables outside! Why *** in my tub! I am paying a lot of money. I wanted them to replace the tub, But they would not accommodate me at all about that. The salesperson just told me all they would do was give it a good cleaning. Seriously? It's about the principle here! You guys sell a bunch of homes, and you can't just appease the customer and make them happy for there big investment? If a consumer is not happy with thier purchase, a great company will do thier best to accommodate them by replacement, or refund. But of course not! It's all about greed, and nickels and dimes here!

The other male salesperson tells me it's a construction site, you aren't the first and won't be the last. These things happen all the time. We can't babysit these workers 24-7. It must have been the painters they were too lazy and used your tub as a toilet, Umm wrong answer! It's all up to you guys as a whole company to oversee what is going on with your customer on any concern or complaint that has arisen! The contractor at the time, was supposed to be the one responsible for the crews and making sure they are doing what they are supposed to. It was like one ear out the other with this guy! Nothing was done about any concerns we had, and it was taking forever to complete our home in time for closing. We get a hold of his supervisor who was unhelpful, rude and lacked any sort of customer service skills, and had gotten nowhere with him!

Ends up the original contractor gets let go in the process of our closing with issues still in our home not yet fixed or completed. Our closing kept on getting set back, and it took two extra months! Called corporate office, and it fizzles from there! Everyone seems schooled to give you excuses, not taking any responsibility for any action! Spoke to the district manager over the contractors and told

Him that we had already told our apartment complex we were moving on this date, and we had a specific time to move out. So now the delay of the closing will have our family needing to stay at a motel until they are done with closing, so money out of our pocket for thier screw up! He would not reimburse us at all!!! He seemed to have every answer and excuse in the book to give to me! Like he has heard this all before! Terrible customer Service! No satisfaction for consumer with

This builder! It seems they have all thier ducks in a row when it comes to customer complaint

The communication or lack there of with everyone in this company was terrible! They finally got this other contractor who managed to get things done quickly for our close, but wasn't much help afterwards either when we needed our keys and door *** replaced so we could get into our home from the front door. We were trying to hunt this guy down to find out, he left for vacation! Finally we see him back on site, but only concerned about the *** house next to us that they needed to sell to get thier money back!

So again, we end up waiting for our locks and keys to be done. Again on thier time! I wanted to kick myself to have left a good review for this guy! I was hoping atleast one person in this company would have been legit! I personally work in the customer service retail industry and would NEVER treat my customers with disservice, disrespect, and just leave them hanging in hopelessness and aggravation!

Please!! Any home buyers about to purchase a home from the ground up, need to know if they're closing is a "flexible closing" if so, be wary of this! This means the builders have the ball in thier court, and have the power legally to tell you when they are ready to close. The buyer cannot do anything about it! Which sucks to no end! Home Buyers Beware! Do your research on new home build companies!

Make your home buying experience a happy one! By choosing wisely!

Reason of review: Order processing issue.

Location: Killeen, Texas

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Castlerock Communities Reviews

  1. 18 reviews
  2. 7 reviews
  3. 2 reviews
  4. 0 reviews
  5. 3 reviews
Castlerock Communities reviews