Castlerock Communities
Castlerock Communities Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Castlerock Communities has 1.7 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great floor plans, Location of the community, Product and people.
Cons: Quality of work, Inspection results, Lack of communication.Recent recommendations regarding this business are as follows: "Choose elsewhere", "go elsewhere", "I have had nothing but issues the last 2 months and they could care less", "Do Not do business with Castle Rock and if you do beware of unethical deceitful closing tactics", "Do NOT use".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Castlerock Communities has 1.7 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great floor plans, Location of the community, Product and people.
Cons: Quality of work, Inspection results, Lack of communication.Recent recommendations regarding this business are as follows: "Choose elsewhere", "go elsewhere", "I have had nothing but issues the last 2 months and they could care less", "Do Not do business with Castle Rock and if you do beware of unethical deceitful closing tactics", "Do NOT use".
Most users ask Castlerock Communities for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Poor house quality
Preferred solution: Apology
User's recommendation: Choose elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasCould Care Less after signing on the dotted line
User's recommendation: I have had nothing but issues the last 2 months and they could care less
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessional
- Sales agent was very unprofessional
Preferred solution: Full refund
User's recommendation: go elsewhere
Do Not Use
We contracted with Castlerock (Sonoma Verde-Rockwall) in Jan 21. We were initially told that the lot we selected was already going to be a spec of the floor plan we liked, so we would just have to pick out selections and it would be a June 21 completion.
That is where the lies started.
After going back and forth about whether they could put in a 3-car garage, we were in March with absolutely no movement at all on the build. We get an email one day saying sorry we cant do the 3-car garage. Ok, we suck it up and go with the 2 1/2-car garage. All should have been well.
Then the excuses.
Dolores Ordaz (our salesperson) would NEVER update us on anything-EVER. If we wanted an update, we had to chase her down or our realtor would. The communication was awful. We were told that completion was moved to Aug, since they tried to get the 3-car garage approved with the city and they resubmitted the permits.
I dont know how many times we were told, We just got the permits back from the city.
End of April we finally get scheduled for our pre-construction meeting. We are told by Omar (construction manager) that our slab will be poured in May, then completion six months after that. Now we are at a Nov. completion.
We sign a short term lease with our apt to terminate in November.
May goes by, then June - no foundation. Dolores blames it on the weather. Those months were unseasonably wet, but other builders in the neighborhood were pouring foundations, working around the weather. Finally, on July 21st, they pour the foundation - 6 months after we signed our contract, which puts us at a Jan 2022 completion.
We are told lumber is ordered and framing should start the next week. Guess what? It didnt
After months and months of frustration, lies and lack of progress, our realtor reached out to Dolores supervisor. The only positive thing that came out of this experience is that he gave us the option to terminate the contract and get our earnest $ and upgrade selection deposits returned to us.
We decided to terminate the contract. TWO DAYS after we terminated, a truckload of lumber pulls up to the lot and they start framing the house. We knew then that they were just stalling to get us to cancel, because they could turn around and sell it for $100k more than what we contracted at.
DO NOT USE THIS BUILDER.I have connected with others in the same neighborhood who are having the same issues; shoddy construction (constantly having to watch the build and point out mistakes), lack of communication, delays and excuses and then problems after they move into their new home.
In the end we feel like we dodged a bullet. BUYER BEWARE!
Castle Rock Robbed Us
My familys experience with Castle Rock builders has been nothing short of deceitful and unscrupulous. I entered a contract with Castle Rock via saleswoman Barbara Weiss at the Rosharon, TX location to build our dream home for $321K in June of 2020.
Between August and October of 2020, I was told by Barbara that the stone/brick/paint selections we made were unavailable three different times and we needed to come in and reselect. Although it was inconvenient and contrary to the original look we desired, we reselected each time. When we signed the contract Barbara originally gave an estimated closing date of late Dec/early Jan. Understandably due to Covid-19 complications, material shortages, holidays, the Hard Freeze Texas experienced and other factors the closing date was pushed back.
Our closing was rescheduled for 2/8/21 then changed to 2/26/21 then changed to 3/2/21 and finally changed to 3/12/21. The reason its a huge deal to arbitrarily change the closing dates is because my lender had to set up an Appraisal on the property to be done upon 95% completion of the home. Therefore, due to scheduling conflicts the appraisal wasnt completed until after the final closing deadline. Also, there were several punch items found during the final walk thru which still needed to be completed.
I assumed Castle Rock would work with us to reschedule the closing for 1 week later since we complied with them rescheduling the closing 4 times but that WAS NOT the case. My realtor communicated the situation with Barbara Weiss team including Lance Wright and manager Bryan Bass who reiterated that we would NOT be given any additional time to close and the contract was cancelled. However, they were kind enough to tell us we could repurchase the house at the post build value of $424K. Castle Rock kept my $5,039.00 deposit for upgrades, $995.00 to HomePro for audio/video/digital upgrades and $1500.00 Earnest money.
Its now clear that they purposely put us in a compromising position by constantly rescheduling the closing so that we wouldnt be able to complete the Appraisal in time. If that wasnt the case then why wouldnt they work with us in good faith as we had worked with them in the past?
We only needed an additional week to get a clear to close from our lender. I encourage anyone to rethink doing business with Castle Rock builders for their shady, unethical and plain greedy tactics.
- Great floor plans
- Quality materials
- Lack of communication
- Staff motivated by greed
- Salespeople are deceitful
Preferred solution: Deliver product or service ordered
User's recommendation: Do Not do business with Castle Rock and if you do beware of unethical deceitful closing tactics
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY DISAPPOINTED WITH CASTLEROCK
DO NOT EVER, EVER BUILD WITH THESE IDIOTS!!! They do not listen, do not take notes, deny everything they ever tell you they will do...I wouldn't let them build a dog house for me at this point - I cannot wait to be over and done with them.
CRAIG LOBEL is the worst build on your own lot representative you could ever deal with, if you want a living nightmare, work with him. Do NOT rely on anything they say, and do your own research, they will tell you anything off the cuff if they think it's what you need to hear for them to get the sale!
If I could rate this company at a negative 10, I would. I totally regret ever having signed with them!!!
User's recommendation: Do NOT use
New home with poor workmanship, neighbors have problems also
- Great floor plans
- Workmanship and warranty
- Quality of work
Bad work, underpaid / overworked employees and contractors
- Quality of work
- Site supervision
- Inspection results
Preferred solution: Pay your employees more and stop over working them
Hutto Highlands
Preferred solution: Let the company propose a solution
The worst experience to buy a home withh this *** builders castle rock
DONT LET THIS SALE PERSONAL SCOTT FOOL YOU LOOK FOR A BETTER BUILDER TRUST ME IF YOU PAYING THIS MUCH MONEY YOU DESERVE BETTER.
RUN RUN THIS I A P I E C E OF S SH I T BUILDER OF CASTLE ROCK THEY WILL ROB YOU FOR YOUR HARD EARN MONEY
Preferred solution: Full refund
Thank you for make my life complicated
Preferred solution: Full refund
Poor quality
Very poor very unprofessional
Construction and Repair Expert Talks
Ripped off my earnest money (Rockwall T.X)
Castle Rock communities Sonoma Verde Rockwall T.X area Manager Jeff Reid very disrespectful Sales person Donna Broyes . I signed a contract to start a new build now the contract clearly states that my earnest money would be return if I decide not continue at a certain time .So the build didn't start I cancelled the contract after 3 hours at the design center because they were not clear on pricing everything changed depending on who you talked too the next day Donna tells me their was a second floor option which was standard in the plan all of a sudden it was $4800 dollar mistake I would have to pay the cost for..smh Do not use Castle Rock communities BBB COMPLAITS 32 in all 15 IN THE LAST 3 MONTHS
Don't use them!
Preferred solution: Let the company propose a solution
Don't buy
weve been in our house for 3 years, weve had plumbing repairs and ac repairs in first few months. withing the first 2 years weve had major settling cracks allthru the livingroom in sheet rock, tiles cracked in living room and bathroom, now bedroom sheetrock is cracking!!
weve even had taping fall from the ceiling, repair was done horribly. they say the cracking is cosmetic but thry just did a crap job.
i know ppl with older homes and with new construction...they dont have cracks in their sheet rock or floor tiles. dont buy from castle rock!
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CastleRock never robbed anyone...you failed to perform and want to blame someone else.